The former darling of the customer service world Southwest Airlines has earned a dubious award by cancelling more than 10,000 flights this week; 2,500 on Wednesday alone.
Are you trying to tell me clever little safety announcements combined with antiquated systems, a horrible seating procedure and a dwindling bottom line is NOT a recipe for success? CEO Bob Jordan has apologized and promised to get the airline back on track.
Whew, that’s a load off! I was afraid the thousands of stranded travelers spending the night in an airport or waiting hours in line and on hold would not receive the longed for apology! It’s like spending your life doing evil and then repenting on your deathbed. You get the same results.
Is that a Southwest jet landing at the River Styx Airport?